Crisis support helpline numbers

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Mind support line

Call Mind’s support line on 0300 102 1234.

This is a safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

We’re open 9am to 6pm, Monday to Friday (except bank holidays).

Samaritans

You can contact Samaritans 24 hours a day, 365 days a year:

Samaritans is there for anyone who wants to talk.

SANEline

If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10pm every day).

National Suicide Prevention Helpline UK

Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm to midnight every day).

Campaign Against Living Miserably (CALM)

You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you’re affected by suicide or suicidal thoughts. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

Shout

If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.

Papyrus HOPELINEUK

If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (24 hours, 7 days a week), email pat@papyrus-uk.org or text 07786 209 697.

Switchboard

If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10am–10pm every day), email chris@switchboard.lgbt or use their webchat service. Phone operators all identify as LGBT+.

C.A.L.L.

If you live in Wales, you can call the Community Advice and Listening Line (C.A.L.L.) on 0800 132 737 (open 24/7) or email call@helpline.wales.

Helplines Partnership

For more options, visit the Helplines Partnership website for a directory of UK helplines. If you’re outside the UK, the Befrienders Worldwide website has a tool to search by country for emotional support helplines around the world.

NHS 111 – urgent mental health helpline

You can contact NHS 111 any time to access support for your health. To get urgent mental health support, call 111 and select option 2.

Visit the NHS 111 England and NHS 111 Wales websites to learn more, including other ways to get support.

Before calling a helpline

You might want to consider:

  • What times are they open?
  • Is it free to call or is there a cost involved?
  • Is what you say confidential? For example, many services have policies on what to do if someone says they have attempted suicide or are actively planning to.
  • What will you do if the line is busy? It’s often worth trying several times, or you might plan to call back later or try a different service.

You might be able to find this information on the organisation’s website, or you could ask the advisor to explain their policies during the call.

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Under the Data Protection Act 1998 an individual has the right to request all personal data that a Data Controller holds about them by making a subject access request. The Data Protection Act gives Data Controllers 40 calendar days to complete a subject access request. This time starts from the day we receive a clear request and enough identification to be sure that the request is from the data subject. Once this information has been received the designated Data Controller (your counsellor) will contact you to acknowledge that the 40 day period has started.

 

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Click here to download a SAR form.

 

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